Profile, Feedback, and Support

Update account details and send actionable product or technical reports.

Profile

Profile manages account identity and password settings. Use an email address you can access for security, billing, and support communication.

Submit feedback

Choose the closest category, write a specific title, explain expected and actual behavior, and attach screenshots or files when useful. Include project, asset, map, or job IDs for reproducible technical issues.

Track replies

The Feedback page lists submitted items, statuses, messages, and unread replies. Continue the existing thread when providing more evidence about the same problem.

Support chat

Use the support control for direct help when available. Never include passwords, API keys, or full payment credentials in chat or attachments.